We have a no-return policy, which means you can not return an item after receiving your item.
To be eligible for a return, your item must be either faulty or in a damaged condition when you received it, that too provided with a Video proof provided by you while opening or unpackaging the product with visible Shipping Label. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll generate a pickup from our end and the courier partner will collect the product from you. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Video Proof is Mandatory while opening or unpackaging the product.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If a customer wants to cancel the order, he/she should contact us before* the order is shipped.(*NOTE: 10% cancellation charges will be deducted)
If a customer wants to cancel the order, after** the order is shipped.(**NOTE: 20% cancellation charges + shipping cost for both sides will be deducted)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the eligible amount on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If by any chance someone didn't receive the product due to courier problem, he/she shall raise a complaint with us within 30 days of placing the order. After that no claims shall be entertained.
Wrong shipping address
7 Days Replacement Policy
7 days replacement policy is available for selected products (A logo with 7 days replacement policy will be shown on the
product detail page). Replacement will be subjected to receiving damaged products and in case of size exchange (applicable only once). Video Proof is again Mandatory while opening or unpackaging the product.
In size exchange cases, customer can raise the request by emailing us at firstname.lastname@example.org. After approval of exchange, we will raise a pickup request from our end, customer must hand over the product with packaging to our courier partner. After we receive the product back, we will examine the product thoroughly for any kinds of damages. If approved, a new product will be shipped back to the customer with in 2-3 working days. Shipping of the exchanged product might be subjected to availability of the product. If by any chance, product is unavailable, it might take few days to get the product back in stock and then the product will be sent to the customer.